| Roles | Care Crisis Support Professional |
| Hours | 74 hours over a two week period (to support a 24/7 service) |
| Salary | £24,402 |
| Accountable to | Senior Care Team Manager |
| Responsible for | No direct line management at present |
| Location | Community based across Cambridgeshire and Peterborough |
At Caring Together our vision is a world with no unpaid carer in crisis, isolated or struggling alone.
We are passionate about helping people get the practical support and advice that really makes a difference to them – before, during and after their caring role.
An unpaid carer is anyone, including children and adults, who looks after a family member, partner or friend who needs help because of their illness, disability, a mental health problem or an addiction, and would find it hard to cope without their support.
We are proud to support more than 17,000 carers and their families every year, but there are more than 150,000 carers living in our region. And this number is rising.
We need your help to make sure unpaid carers in our local communities receive the practical and emotional support that they need.
About the role
Have you previously worked as a Healthcare assistant, Support worker, Care worker or any number of similar job titles and are you currently looking for a new way to utilise the skills you have learnt to support people in an innovative way.
As part of our team, your key focus areas will be providing a flexible service to customers and their families. In Cambridgeshire we are privileged to provide unique services which allow unpaid carers to access much needed breaks by providing support to the people they are caring for, an emergency response service for unpaid carers in crisis which affords them care for their loved one should they be unable to continue with their caring role for any reason and a hospital discharge service which supports getting people home without unnecessary delay. Working alongside our homecare service we assess client needs; plan care needed and provide the service. As well as prevention work to support customers avoid admission where possible.
The successful candidate will have had experience in providing personal and social care preferably for more than 2 years, with an understanding of homecare and will work alongside the wider care team including other Care crisis support professionals, care professionals and the management team.
Key accountabilities of the role
- Be part of a responsive team providing support to customers and their families at short notice in the event of illness or absence in the hospital and community, as well as hospital avoidance and breaks for carers.
- Provide care support in the community via our homecare service, including complex cases.
- To travel as required in order to deliver person centred support.
- To play a proactive role in signposting patients and their families to other relevant support services (both internal and external, both statutory and non-statutory), to prevent further admissions.
- Work in partnership with the wider care team to identify required support needs, enabling people to remain and return safely in their own homes.
- To maintain regular contact with your manager and the Senior care bookings manager when on duty to ensure case management and a prompt response, keeping in touch with progress of support.
- Complete assessments and risk assessments for new and existing customers and emergency packages of care to maintain a swift response to customer need and ensure high quality support.
- Liaise regularly and effectively with the wider team.
- Although generally working on an agreed shift pattern, there may be circumstances when the support requires this to be implemented flexibly i.e., starting the shift earlier or ending later.
- Provide flexible cover for colleagues in the event of holiday and sickness, working as part of a caring team.
- To take part in the out of hours stand by rota for provision of emergency overnight support as part of our emergency response service.
- Complete and submit paperwork, including incidents and safeguarding concerns to required standards.
- To maintain accurate records on in house systems, to support with customer and family carer case management and contribute to contractual reporting requirements.
- Participate in an induction programme and attend on-going in-service training as required by the role.
- Attend regular meetings and supervisions as agreed.
- Establish positive working relationships internally and externally to support the company to achieve its strategy and meet customers outcomes.
- To work at all times within the philosophy and policies of Caring Together.
- To undertake any other duties that may be considered commensurate with the level of the post.
Caring Together is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share this commitment.
We are inclusive. We celebrate multiple approaches and points of view. We are an equal opportunities employer and expect staff to respect the personal choice and lifestyles of colleagues, carers, and people with care needs.
We require all employees to undergo a Disclosure and Barring Service (DBS) check proportionate to the position they hold. The DBS check will be renewed every three years.
Please click here to download our rapid responder job pack [PDF, 110kb]
To apply
If you would like to have a chat with us about this role we would love to hear from you – just click here to contact us and we can arrange this.
We are currently not registered for the skilled sponsorship programme, therefore we are unfortunately unable to accept any applications in this criterion. Please only apply if you have the relevant UK right to work documentation.
