How we have listened and acted

How we have listened and acted

On this page you can find examples of how we have responded to carer voice and involvement.

You said… We did…
You said you were worried about the rising energy prices for carers who can’t reduce their usage.


We arranged webinars specifically for carers around support available in relation to energy usage and joined a national campaign to call for better support for carers in relation to cost of living.


You said you were having issues getting your COVID-19 Autumn Vaccination.


We raised the issue with the Integrated Care System who were able to ensure the message was reaching vaccination centres that carers are able to book their Autumn vaccine.


You said you were often not consulted when the person you care for was being discharged from hospital, and sometimes they were discharged without you knowing.


We raised this issue with all of our local hospitals and have set up a working group specifically around carers and hospital discharge for Cambridgeshire and Peterborough.


That you would rather more staff were available on the Norfolk advice line during the week.


We changed our advice line hours so that more staff are available when carers are looking for support.


You said that when the person you care for passes away, you don’t want to miss out on friendships with carers you had built.


We have made our hubs and activities available to both carers and bereaved carers.


That you were looking for something to evidence that you are a carer when challenged or asked to show you have a carer role.


We changed our “What If?” card into a dual-purpose carer card.


You told us the COVID-19 pandemic had a big effect on your mental health.


We sourced more funding to increase our Listening Ear support at that time and introduced a new counselling service which continues to be in place.


Page last modified: 22 September 2022