| Roles | Carer Services Advisor | |
| Hours | 37 hours per week | |
| Salary | £25,621 | |
| Accountable to |
Specialist Advice Service Manager/Advice Line Team Leaders
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| Responsible for | No direct line management at present | |
| Location |
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About Caring Together
Three in five of us will become a carer at some point in our life. Caring Together is an ambitious regional charity that provides emotional and practical support, information and advice to carers of all ages and their families, as well as opportunities to take a break from their caring role.
Our vision is of a world in which all carers have choices.
About the role
As part of our carer services team, your key focus will be supporting the rest of the team and provide services directly to carers and in partnership with multiple organisations and community groups. You will be responsible for providing carers with information and advice, signposting additional services, making onward referrals, discuss their options with how to access breaks from their caring role and undertaking triage-based conversations Carer Assessments and reviews. You will deliver this service via a varied platform including by phone (teams telephony), email, live chat and online.
Key accountabilities of the role
- Be point of contact for enquiries via our carer advice line, ensuring enquiries are responded to in a timely and efficient way to ensure a smooth transition to any information/support.
- When appropriate undertake triage-based conversations Carer Assessments and reviews. Complete action plans and agree any necessary follow up calls with the carer.
- Provide relevant, accurate and up to date information, advice, guidance, signposting and making onward referrals as needed, which will meet the needs of carers.
- Support the provision of breaks for carers, accessing the health and wellbeing fund and exploring grant opportunities.
- Support the customer service team by taking inbound calls. Accurately recording information to prevent delay in service deliveries.
- To work responsively and flexibly to offer high quality support to carers via a varied platform including by phone (teams telephony), email, live chat and online.
Caring Together is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share this commitment.
We are inclusive. We celebrate multiple approaches and points of view. We are an equal opportunities employer and expect staff to respect the personal choice and lifestyles of colleagues, carers, and people with care needs.
We require all employees to undergo a Disclosure and Barring Service (DBS) check proportionate to the position they hold. The DBS check will be renewed every three years.
Please click here to download our Carer Services Advisor job pack [PDF]
To apply
If you would like to have a chat with us about this role we would love to hear from you – just click here to contact us and we can arrange this.
We are currently not registered for the skilled sponsorship programme, therefore we are unfortunately unable to accept any applications in this criterion. Please only apply if you have the relevant UK right to work documentation.
