Emergency planning

Emergency planning

What if something happens to you, which means you are unable to look after your loved one?

An emergency counts as any unplanned event, such as:

  • Sudden illness
  • Unplanned admission to hospital
  • Family emergency (e.g. close relative taken ill)
  • Risk to employment
  • Had an accident or car has broken down.

Find out about the emergency service available in your area below.

Or download our guide to emergency planning for carers here [PDF, 72kB]

Cambridgeshire and Peterborough

If the person you look after lives in Cambridgeshire or Peterborough you can register a ‘What If? Plan’ with us. The What If? phone line is then available for you to call 24-hours a day if you need to activate your plan. It can provide urgent support to the person you care for in the event of you being unable to care.

This is a free service funded by Cambridgeshire County Council and Peterborough City Council, to look after adults with care needs during an emergency involving their family carer. This is done by getting in touch with your nominated contacts for you, with back-up support available, if essential.

Find out more and register


If the person you look after lives in Norfolk, you can register for a carer’s emergency card to ensure that the person will be safe if you are caught up in an emergency.

Find out more

Other emergencies you might need to think about

For all emergencies where there is a risk to life dial 999 for an emergency response.

Have you thought about an evacuation plan for if there is a fire in the property? Make a plan and share it with the person you care for.

Power cuts

You can receive extra support during a power cut if you register on UK Power Network’s Priority Services Register.

UK Power Networks
Tel 0800 316 3105

Who can receive extra support?

  • If you rely on medical equipment
  • If you have refrigerated medicines
  • If you have a serious or chronic illness
  • If you have a disability
  • If you or someone you care for is living with dementia
  • If you are of pensionable age
  • If you have children under five in your household
  • If you need extra support for a short time period (e.g. If you are recovering from medical treatment).

If you have torches, make sure you know where these are and can be easily accessed.

Equipment breakdown

If you have equipment provided from the hospital, social care, occupational therapist or you have bought it privately from NRS Healthcare, there is a 24/7 team of technicians and engineers who can respond if your equipment breaks down.

Tel 0330 100 0098

Your pets

Who would look after your pet in an emergency? Do you have family, friends or neighbours who would support you?

If there is no one else to care for your pet you can contact Cinnamon Trust

Tel 01736 757900

Cinnamon Trust has a national network of over 17,000 community services volunteers who provide practical help when any aspect of day-to-day care poses a problem.

Page last modified: 4 January 2022

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