Homecare services in Ely and Hunstanton

Homecare services in Ely and Hunstanton

Older ladyWe understand that choosing the right support for you and your family is critical.

With over 35 years’ experience, our dedicated care workers provide care in your home that is centred around the needs of you and your family. Because, although sometimes it can feel that way, you’re not in this alone.

From providing some companionship or help with household jobs, to supporting you with showering and managing your medication, we provide homecare services to people of all ages with a variety of needs. We will work together to help you choose the support that best suits you.

But we don’t stop there. We know that’s not the whole picture. And for many of you friends or family members are an important part of providing the care or support you need when we’re not there.

We can help you and the people who care for you to get out and about. Together or independently. So, you can continue to live your lives in the way that you choose.

And we are here to make sure that you and your family get the practical and emotional support that you all need through the range of services we provide.

We are caring together… homecare to suit you.

How we can help you

    If you would like to find out more about how our homecare services can help you or the person you care for, please provide your preferred contact details below and we’ll get back to you.

    Your name (required)

    Your postcode

    Your telephone number

    Your email address

    I consent to the charity holding my details and contacting me about our homecare services. You can withdraw your consent at any time by contacting us on 01480 499090 or emailing [email protected]

    Alternatively call 0345 241 0954 or email [email protected] to get in touch with our care team today.

    We want to make choosing the right care and support for you and your family as simple as possible. Our menu of choices allows you to pick and choose what is most relevant to build the care package that best suits you.

    ‘Understanding you’ visit+

    We will spend time with you and your family during a complimentary visit from one of our care team managers to help us understand how best we can support you all, individually and together. We look to make this much more personal than a traditional ‘needs assessment’, making sure that we take time to understand your needs and preferences so that you are able to make choices about the services that are right for you.

    Level 1 homecare services+

    If you would like to spend some time with someone, enjoying a chat, watching your favourite television programme together or getting out and about, we can support you with companionship care from one of our care workers, from the odd hour or two across the week to several hours a day.

    Sitting service
    If a friend or family member who helps to support you wants to take a break or run some errands, we can stay with you, giving you both peace of mind that you are comfortable and safe.

    Help to go to appointments
    If you or the person who cares for you struggle to get to your appointments, whether the dentist or the doctor or something else that is important to you, we can take the stress away and will make sure we get you there on time.

    Doing household jobs
    We know it can be hard to stay on top of things at home and keep it the way you want it to be. From doing your food shopping to helping with your ironing we can support you with your day-to-day household tasks.

    Help with preparing food
    Preparing your own food can be challenging. We can make your chosen meals at mealtimes or prepare food in advance to help keep you happy and healthy.

    Level 2 homecare services+

    Visiting a day club
    For those who like to get out and about, our local day clubs provide the chance to get together with others, enjoy a variety of activities such as playing bingo or doing a jigsaw and have lunch cooked for you, safe in the knowledge that we are there to support you.

    Assistance with eating and drinking
    We will give you the support that you need to eat and drink well, including through PEG (a feeding tube) where required.

    Personal care
    From bathing and showering to helping you get dressed and administering your medication, we will discreetly support you with your daily personal tasks and regular routine in a way that works for you.

    Support with oxygen
    If you require oxygen therapy, we will help you with the safe use of your oxygen delivery devices.

    Services if you are looking after a family member or friend+

    We also provide a range of complimentary services if you are a carer. We know how important these are to people who look after a family member or friend, not only for your own health and wellbeing, but to help you to continue to give the best possible care.

    Carer helpline
    Navigating the support available for carers can be a minefield. We will help you to understand your rights and entitlements and make sure that you get the practical and emotional support that you need.

    Listening ear
    It’s good to talk. Our listening ear volunteers are here to do just that. Having a one-off or regular catch up at a time that suits you, we will give you a friendly listening ear and the chance to chat about anything that’s on your mind.

    Emergency planning
    When you are a carer knowing that you have a plan for if something happens, such as becoming ill or having an accident, can help give you peace of mind. We will help you to make an emergency plan and provide 24-hour support if something does happen that means you are unable to care for the person you look after.

    Carer breaks
    We know how important it is for your own health and wellbeing that you take a break from looking after someone. From providing homecare to supporting you to take part in activities you enjoy or going on one of our organised trips or visits, we can help you to take time out from your caring role.

    Carer hubs
    Our regular carer hubs give you the opportunity to take part in fun and helpful activities and get to know other people who understand your caring role. You can visit alone or together with the person that you care for, and we will be on hand to provide support so that you can enjoy your time there without worry.

    Our prices

    Cost of care

    We pride ourselves on spending a minimum of one hour with you on every visit. We believe this is how long it takes to make sure you get the service that you deserve.

    Your visit can be made up of level 1 and level 2 homecare services, you just pick and choose what it right for you.

    For example, you might choose:

    Total cost for one hour of care

    * Please note, our day clubs are charged at different daily rates.

    ** Please note, not all carer services are available during these times.

    Why choose Caring Together?

    Support for the whole family
    We know that you’re not in this alone. And it’s more than likely that your family members and friends are helping to care for you when we’re not there. From the moment you get in touch, we will look at is what is best to support and help your whole family.

    Care planning with you at its heart
    And it doesn’t stop there. Our care planning has you and your family at its centre. We understand that your needs will change over time. We will work together to make sure that your care plan reflects this and the choices that you and your family have made around your support.

    High quality care from dedicated care workers
    Our professional and fully trained care workers provide care for people of all ages with a variety of different needs, conditions and disabilities, including elderly homecare, dementia support, Alzheimer’s support, and care for people with cancer, epilepsy and learning disabilities. Our homecare services are rated ‘good’ by the Care Quality Commission (CQC).

    Peace of mind
    We use digital technology to provide you with the best possible customer service. It means we are both reliable and flexible – keeping in touch to make sure you know who is visiting, when and what they will be supporting you with on each visit. It enables us to share real time details of your care plan with you, your family and care team making sure that you are always up to speed with the care that you’re receiving.

    Caring Together is a registered charity
    We are not a homecare agency. We are a registered charity. This means that by buying our homecare services, you will also be helping to support carers in your local community. People like your friends and family who play a really important part in caring for you when we’re not there.

    Clear and transparent pricing
    We are proud of the great services that we deliver and confident that our prices are fair. We have no hidden fees – the price you see on our menu of services is the price that you’ll pay.

    Meet the team

    Meet Yana, our care team manager

    Your questions about homecare answered

    Once I have enquired about home care what happens next?+

    We will talk through your care needs and how much your private care will cost with you over the telephone. 

    Providing that we are able to offer the homecare you want or require, we will then arrange for one of our experienced care team managers to come out to your home for an ‘understanding you visit. This is where we will go through an assessment of your needs and the care you would like with you in person 

    How long does an ‘understanding you’ visit take?+

    We allow two hours, but depending on your needs, it can be shorter or a little longer. 

    We take the time to fully understand how to provide the right care for you. 

    Can a family member or friend be with me for the ‘understanding you’ visit?+

    Yes, of course. You are at the heart of our care planning and want you to feel as comfortable as possible. 

    We understand the important role that your family plays. 

    What happens next?+

    Care visits will be arranged in line with your wishes and your completed care plan. Your care plan gives details of the care that we deliver for you. 

    You can ask the names of the care workers that will be coming to support you and the times of the visits.  

    The care will then start at a date convenient to you. 

    What happens if I have an ‘understanding you’ visit and I decide that I no longer want the support?+

    That is fine and you have a 14day cooling off period should you change your mind without incurring any costs. 

    We can also adjust your care if your needs or situation change, just contact us to let us know. 

    What happens if I need to cancel a care visit?+

    Please let the care booking advisors know as soon as possible to avoid incurring a cost. We ask for at least 48 hours’ notice. 

    What if I am not happy with my care and or care worker?+

    If for any reason you are not happy with the service provided, please get in touch as soon as possible. We want to make sure your care is of the quality you expect. 

    We have a booklet outlining how to make complaints and how they will be dealt with as well as how you can let us know that we’re doing a great job. 

    Please request a copy if you would like one. 

    What protective equipment do the care workers wear?+

    All our care workers are equipped with visors, masks, gloves and aprons. They are fully trained and informed about the correct use of personal protective equipment (PPE) 

    Will I have the same care worker all the time?+

    We try to have a small team of care workers who between them make all your calls, this allows for our staff taking annual leave or sickness.  

    Occasionally you may have a care worker that you have not met before although we do try our best to avoid this where possible. 

    You can check which care worker will be making each of your care visits. 

    What is new about your homecare in Ely and Hunstanton+

    We have developed a new menu showing the homecare and support services we provide. We have recently introduced this approach in the Ely area to help carers and the people they look after. This has now also been introduced to the Hunstanton area including Dersingham, Ingoldisthorpe, Heacham and Snettisham.
    Wherever you live in Cambridgeshire, Peterborough or Norfolk, we want to hear from you if homecare could help you or the person you care for.

    Page last modified: 27 January 2021

    Our CQC rating