Your feedback

Your feedback

We hope that you will always be satisfied with the support we provide and look forward to receiving your comments. If we get it right or wrong we’d like to know.

We take all feedback seriously as it helps us ensure we have a high quality, responsive service that puts the person we care for and their carers first in what we do. We welcome every opportunity to monitor and improve our support.

Compliments

We like to know when we get things right as it helps us monitor the support provided by our staff and volunteers. We love to hear about the work of our dedicated team of care workers and how they go that one step further when supporting people in their homes or community. Similarly we like to get feedback on the advice and information provided by our carer services team either on the telephone, via email or face-to-face. Feedback helps us ensure our team is providing the best support possible to you, and it is a great encouragement to us to know what we have done has benefitted you.

If you would like to make a compliment you can send us an email, call us on 0345 241 0954 or send a letter to:

Caring Together
Unit 4, Meadow Park
Meadow Lane
St Ives
PE27 4LG

Complaints

If you would like to make a complaint about anything provided by Caring Together or a member of our staff or volunteer team, please read our complaints procedure explained.

Please don’t be afraid that you may lose the service or that you will be thought of as a nuisance by complaining.

What you said

Read some of the feedback about our support.

 

Page last modified: 2 September 2020

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