What happens when you activate your What If Plan?
- In the case of an emergency, call our Emergency Number 0300 666 0213.
- We will first call your nominated contacts; usually this would be better for the person you care for than bringing in someone who is unfamiliar.
- If they are unable to help, or there is nobody you feel you can ask, our emergency call-out team can step in to help during the first 72 hours. This is a free service funded by Cambridgeshire County Council available 24 hours a day, seven days a week, subject to capacity.
Our emergency call-out team
If you require the support of our emergency care team, our specially trained Care Professionals will gather as much information as possible prior to completing a full assessment during the first visit we attend.
There may be times when we need to contact social care or health professionals such as the District Nurses or GP to ensure that the needs of the person that you care for are met.
If the person that you care for needs help to transfer or move around our Care Professionals are trained to assess the safest way to do this. Medication can only be administered from the original packaging with the consent of the cared for person.
After that initial period, if help is still needed and friends and family are not available, Caring Together Charity staff will support you with the next steps. In most cases Adult Social Care will make these arrangements, however, we do also provide a paid for Homecare service. Please see below for further information.
We may need to refer you to Cambridgeshire County Council’s Adult Social Care Service to ensure that care is provided for the person you look after while you are unavailable. If the person you look after is eligible for Adult Social Care support, the County Council will carry out a financial assessment, after which they will be able to tell you how much the council can contribute to the cost of you care and how much your contribution will be. See more information about paying for care.
Please note
- Caring Together Charity cannot be responsible for damage to the property if access is not available and emergency services need to gain access.
- Children in the household: If there are children in the household under the age of 13, a responsible person will need to take care of them. Care staff cannot take responsibility for the care of any children in the household.
- Pets at the property of the person you care for: Care staff are not allowed to look after any pets at the property.
Purchasing care from us
If you think you might want to purchase care and support from Caring Together Charity when you have an emergency, our fees, as at 1 April 2026, are as below:
| Weekdays 9am to 8pm | Weeknights 8pm to 9am | Weekends and Bank Holidays |
| £35.88 per hour | £40.78 per hour | £41.90 per hour |
We can provide overnight care (10pm-8am, i.e. for 10 hrs), depending on staff availability. Please contact us for the relevant rates.
Our charges are periodically reviewed. The rates we charge will be those applicable at the time of the emergency and you will be advised of the current rates at the time.
