Anglian Water

Priority Services Register and Extra Care Support

Lancaster House,

Lancaster Way, Ermine Business Park



PE29 6XU

United Kingdom

Anglian Water is the largest water and water recycling company in England and Wales by geographic area. We supply water and water recycling services to almost seven million people in the East of England and Hartlepool. At Anglian Water, we are dedicated to making life better for our customers every single day.

If you’re supporting someone else, let us support you. If you’re caring for a loved one, we’re here to help you. Through our Priority Services Register (PSR) and Extra Care Support, we can help in lots of ways. When you sign up to our PSR, we can add you as a nominee so you can manage your loved one’s account for them, or get in touch direct with you if there are any interruptions to their water supply. We can also provide services such as helping you read your water meter (if you find this difficult) and knock and wait, giving you extra time to get to the door if we need to visit your home.

If you’re worried about your finances, we want you to know you can talk to us about it. In the last year we’ve helped nearly 350,000 customers stay on top of their bills. We offer a wide range of financial assistance that may be able to help you. This includes discounted tariffs, assistance schemes to help get you back on track if you’ve fallen behind with your payments, as well as flexible and affordable payment plans to suit you .

If you or any of your loved ones would like to benefit from the support we can offer at Anglian Water, please get in touch. You can visit or call our specially trained Priority Services team on 0800 232 1951

Services: AdhaAlchohol drugsAutism spectrum disorderCancerDementiaDisabilityElderly frailLearning disabilityMental healthSensory impairmentStrokeCoverage: East CambridgeshireFenlandHuntingdonshireSouth CambridgeshirePeterboroughBrecklandBroadlandGreat YarmouthKing’s Lynn and West NorfolkNorth NorfolkNorwichSouth Norfolk