Advice and support coordinator – Cambridgeshire


Roles Advice and support coordinator – Cambridgeshire
Hours 74 hours over a two week period (to support a 24/7 service)
Salary £24,402
Accountable to Care team manager
Responsible for No direct line management at present
Location Community based across Cambridgeshire with two days based at Addenbrookes hospital

About Caring Together

Three in five of us will become a carer at some point in our life. Caring Together is an ambitious regional charity that provides emotional and practical support, advice and guidance to carers of all ages and their families, as well as opportunities to take a break from their caring role.

Our vision is of a world where caring is made easier. We believe in providing great care and connecting with the people we support.

About the role

It is an exciting time to consider being part of our team.  We are seeking to appoint a rapid responder to support with EHSS and Carers Breaks across Cambridgeshire.

As part of the care team, your key focus areas will be providing a flexible service to patients and their families. You will support a practical and emotional response to individuals returning home after hospital discharge and/or to prevent admission into hospital, assisting them into settle safely back into their home environment, including supporting to build confidence levels and independence. The role will also include supporting families and carers to have a break by supporting individuals in the home or out in the community.

In addition, this very special role will, for two days per week be based at Addenbrookes hospital as advice and support co-ordinator working closely with the patient, their family, carers, and staff during their stay to better understand the person’s needs. This can include, work, benefits, housing, heating, social isolation and loneliness, family carer situation etc. Using this information, you will develop a Personalised Care Support Plan. Once put in place you will work with the patient to ensure all their needs are met and action any additional support the require.

The successful candidate will have experience in providing personal and social care preferably between 2-5 years’ experience within a domiciliary setting and will work alongside colleagues in a similar role and with care workers and care team managers.

Key accountabilities of the role include:

  • Be part of a responsive team providing support to customers and their families at short notice in the event of illness or absence in the hospital and community, as well as hospital avoidance and breaks for carers.
  • Provide care support in the community via our homecare service, including complex cases
  • To travel as required in order to deliver person centred
  • To play a proactive role in signposting patients and their families to other relevant support services (both internal and external, both statutory and non-statutory), to prevent further
  • Work in partnership with the bookings team to identify required support needs, enabling people to remain and return safely in their ow

Personal attributes include:

  • Able to work under pressure and cope with change and conflicting priorities.
  • Willingness to travel across our region.
  • Engaging personality who demonstrates a friendly, constructive, solution-focussed approach.


  • Ongoing training and professional development.
  • Dependent on availability, flexible hours to suit.
  • Mileage expenses.
  • On-call standby payment.
  • 20 days annual leave plus statutory holidays (eight days) as well as the option to buy additional annual leave.
  • Pension scheme.
  • Fuel card (terms apply).
  • Refer a friend bonus.
  • Long service awards.

Please click here to download our advice and support coordinator job pack [PDF, 93kb]

To apply

If you would like to have a chat with us about this role we would love to hear from you – just click here to contact us and we can arrange this.

To apply, please email your CV along with a covering letter describing how you meet the person specification to [email protected]

We are currently not registered for the skilled sponsorship programme, therefore we are unfortunately unable to accept any applications in this criterion. Please only apply if you have the relevant UK right to work documentation.