Care crisis support professional (Norfolk)

Roles Care crisis support professional – Norfolk
Hours 74 hours over a two week period (to support a 24/7 service)
Salary £24,402 p.a.
Accountable to Senior care team manager
Responsible for No direct line management at present
Location Community based across Norfolk

About Caring Together

At Caring Together our vision is a world with no unpaid carer in crisis, isolated or struggling alone.

We are passionate about helping people get the practical support and advice that really makes a difference to them – before, during and after their caring role.

An unpaid carer is anyone, including children and adults, who looks after a family member, partner or friend who needs help because of their illness, disability, a mental health problem or an addiction, and would find it hard to cope without their support.

We are proud to support more than 17,000 carers and their families every year, but there are more than 150,000 carers living in our region. And this number is rising.

We need your help to make sure unpaid carers in our local communities receive the practical and emotional support that they need.

About the role

Have you previously worked as a Healthcare assistant, Support worker, Care worker or any number of similar job titles and are you currently looking for a new way to utilise the skills you have learnt to support people in an innovative way.

As part of our team, your key focus areas will be providing a flexible service to customers and their families. In Norfolk we are privileged to provide a unique service which allows unpaid carers to access much needed breaks by providing support to the people they are caring for. Working alongside our homecare service we assess client needs; plan breaks and provide the service as needed.

The successful candidate will have had experience in providing personal and social care preferably for more than 2 years, with an understanding of homecare and will work alongside the wider care team including other Care crisis support professionals, care professionals and the management team.

Key accountabilities of the role include

  • Be part of a responsive team providing support to customers and their families at short notice in the event of a needed break for unpaid carers.
  • Provide care support in the community via our homecare service, including complex cases.
  • To travel as required in order to deliver person centred support.
  • To play a proactive role in signposting patients and their families to other relevant support services (both internal and external, both statutory and non-statutory) as part of our prevention work in the community.
  • Work in partnership with the wider care team to ensure all visits and breaks are covered by suitably trained team members.

Skills and knowledge include

  • A minimum NVQ Level 2 in health and social care or equivalent.
  • Experience of providing person centred care in the community.
  • Good IT skills. Experience using laptops and rostering/ reporting systems.
  • Experience of working independently, using own initiative and problem solving.
  • Experience of establishing and maintaining professional working relationships at all levels and work well in a team.

Personal attributes

  • Able to work under pressure and cope with change and conflicting priorities.
  • Willingness to travel across our region.
  • Seeks continuous improvement.
  • Engaging personality who demonstrates a friendly, constructive, solution focussed approach.


  • Discount scheme
  • Pension scheme
  • 25 days annual leave plus statutory holidays
  • Flexible working patterns will be considered

Please click here to download our care crisis support professional job pack [PDF, 106kb]

How to apply

If you would like to have a chat with us about this role we would love to hear from you – just click here to contact us and we can arrange this.

We are currently not registered for the skilled sponsorship programme, therefore we are unfortunately unable to accept any applications in this criterion. Please only apply if you have the relevant UK right to work documentation.