“I work with families who are close to crisis, people who didn’t know we existed and wished they had known about us earlier.”
Ruth Young, 37, is part of our dedicated Carers Support Officers team in St Ives and has been shortlisted for the East of England Great British Care Awards which recognises excellence across the care sector.
Ruth said: “I love my job and have great job satisfaction from working with families who struggle to continue with their every day life because of their caring role. It’s very humbling and rewarding to be able to help and support them when they need it most, and seeing the positive difference this makes to their lives.”
Before joining us, Ruth worked at Cambridgeshire Council Council for 18 months in their carers support team when their contracts were transferred to Carers Trust Cambridgeshire on 1 April 2015. Before that she worked at the County Council Customer Services Centre for eight years, having previously been a fitness instructor and operations manager at LA Fitness in Huntingdon.
She now believes she has found the perfect job – and believes this has been made possible by working in a supportive environment with flexible working hours. She fits working 27 hours a week around her two children, Holly, 11, and Freddie, 8.
Ruth’s job involves carrying out Carer’s Assessments to review how people cope with their role as a care giver, to see if it is impacting on their health and well-being, advises them on Family Carer Prescriptions through their GP which enables them to have a respite break, What If? emergency planning and offers information about their rights and benefits too.
“I work with families who are close to crisis, people who didn’t know we existed and wished they had known about us earlier. People like Emma, who wanted to talk to someone who understood what was happening to her and was so grateful for our help. People don’t ask how family carers are, they don’t understand the impact of caring on their lives as they feel it is part of normal life, but we were able to explain to Emma that her care needs were as important as those of her husband who she cared for because of the implementation of the Care Act in 2014.”
Ruth is one of two Carer Support Officers who helped Emma when she was at her lowest ebb, along with Becca Browne, both who are shortlisted for the East of England Great British Care Award.
Ruth has recently been promoted to Senior Assessment & Review Officer in the team.
“People here encourage you with your work. We have a very good management team and opportunities for career progression. Our CEO Helen Brown is always enthusiastic and keen to speak to us and will sometimes pop into our meetings, she is very much hands on. You are not a faceless employee here, but someone whose work is valued.”