Government guidance for carers – how we can help you

The government has published “Guidance for those who provide unpaid care to friends or family” and also guidance for young carers and young adult carers. You may find these useful to read.

We can help support you with several things mentioned in the guidance. If you are a young carers or supporting a young carer also see our supporting young carers page.

If you want to find out more about those mentioned below or other ways we can help you please call us on 0345 241 0954 or email [email protected]

Note that we can provide you with a carer care packs including personal protective equipment (PPE) if this would be beneficial.

Wearing of face coverings – when to wear one and exemptions

The Government has produced guidance: ‘Face coverings: when to wear one and how to make your own

This is useful to read as the guidance has changed over time. As well as knowing when you do need to wear a face covering, it can also be useful to know of situations in which you or the person you look after are exempt.

You can also view a guide on how to make a face covering using minimal equipment here.

What you should be doing to prepare

We are able to help you to plan for the unexpected and talk you through your options for possible situations.

The coronavirus restrictions and social distancing may well have changed what you would normally do if you were not able to care for the person you look after. For example, they may affect the availability of other people to step in.

If the person you look after lives in the Cambridgeshire or Peterborough area you can register your What If? Plan with us. This is a free service funded by Cambridgeshire County Council and Peterborough City Council to look after adults with care needs during an emergency involving their normal carer.

If you are in Norfolk we can still help you and advise you of your options. More information is available on the Carers Matter Norfolk website here.

Maintaining your own health while you are looking after others

We know your physical and mental health are very important.

We can provide information, advice and guidance by telephone, email, our website and through other digital channels such as social media and video conferencing. This includes information about specific local services you can benefit from.

Our Listening Ear, counselling and telephone support services are available to carers.

We are also working to support and connect carers by hubs and groups, video meet-ups, phone calls and email.

Having homecare for the person you look after can also give you a break from caring.

Accessing alternative care quickly if you are unable to provide care

See the information above about “What you should be doing to prepare”.

If you need time off work to care for a relative who has symptoms or is self-isolating

We are able to give advice about what support might be available or tell you who you can speak to for information that is specific to your situation.

Collecting prescriptions if you are self-isolating

Contact us to find out how we and other organisations near you can help with this.