Getting the advice and support you need

We are providing information, advice and guidance by telephone, email and here on our website at This includes information about specific local services and support carers can benefit from.

You can contact us on 0345 241 0954 or [email protected]

It is worth you knowing

  • There is a range of support potentially available to you during the coronavirus (COVID-19) crisis
  • It is helpful to talk through your situation and go through what might be useful to you and the person you look after
  • Planning for an emergency is particularly important
  • You can get support around shopping and collection of prescriptions
  • A carer’s card will let people know you are a carer
  • Our homecare can give you a break
    • This can include personal care, medication support, meal preparation, shopping, collection of medication and more
  • You may be feeling worried, anxious, stressed or tired. Your mental health is important. Support is available (see below).
  • If you are feeling isolated we and others can help (see below).

You can get in touch with us to find out more.

People in the Cambridgeshire or Peterborough area may also want to see the COVID-19 Co-ordination Hub to look for and request support. Call 01733 747474/0345 045 5200 or click here to visit their website.

Government guidance

You can view the government advice and information about coronavirus (COVID-19) at

Information on the government guidance for carers and how we can support you with this is available here.

Government changes to benefits, systems and support

The Government has introduced changes to the benefits system. Carers UK have produced a guide to help you keep track of these changes and understand them which you can click here to view.

Feeling worried or isolated?

We are working to support and connect carers by video meet-ups, phone calls and email, instead of the usual hubs and groups.

Many carers and others are also finding the following useful:

We have a Listening Ear telephone support service, counselling support, and partners we can put you in touch with who are able to provide a range of support to ease isolation.

Contact us to find out more.

You can also see information on our group and hubs, while they are not meeting Supporting and connecting carers by video meet-ups, phone calls and email.

Cambridge Virtual Community Centre

With all of its community facilities currently closed, the community development team at Cambridge City Council have set up a Cambridge Virtual Community Centre (CVCC) on Facebook:

Cambridge Virtual Community Centre is focused on promoting positive health and wellbeing messages, encouraging people to explore new activities, access resources and develop skills as well as sharing practical information.

Support for victims of domestic abuse

The instructions to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. There is never an excuse for domestic abuse, no matter what the circumstances are.

For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services. You are not alone.

For more information please see

Mobilise online cuppa

The format is really simple – carers all come together at the same time for a conversation about how it’s going. As well as the ‘live’ conversation on the screen, you can also discuss what’s going on using out ‘chat’ function. 

Normally there is talk about things like:

  • What challenges are other people facing?

  • How are people adapting, and finding ways to cope?

  • What practical steps can we take to help each other?

Go to to find out more.