The Silver Line

Trade Towers

Calico Row


SW11 3YH

United Kingdom

The Silver Line Helpline is the only national, free and confidential, phone line dedicated to older people which is open every day and night of the year. We offer callers information, friendship and advice – or just someone chat to. Our helpline team can also direct people to groups and services in their local area that might be of interest or benefit to them.

Silver Line Friends

For those wanting more personalised, one-to-one contact, we also offer telephone and letter-writing friendship services which are free to both the Silver Liner and volunteer. The Silver Liner is carefully matched with one of our volunteer Silver Line Friends based on mutual interests, for a regular call or exchange of letters:

  • Telephone Friendship a weekly 30-minute call, at the same time and day each week, from a Silver Line Telephone Friend to catch up on news and have a general chat.

Silver Circles

Brings together older people with common interests on a weekly group call (for about an hour) – akin to a virtual coffee morning – offering the opportunity to socialise in a group and extend their friendship circle.

Silver Connects

Our team of volunteers provide extra support for older people who need more pro-active assistance with accessing local services – for example, organising transport to their nearest lunch club that the Helpline has signposted them to, arranging for social services to visit them or helping solve their housing situation with their local authority.

Services: BereavementCounsellingDementiaDisabilityGpsLearning disabilityMental healthPractical supportSensory impairmentStrokeAdvocacyCarers engagementCarers groupsLibraryPeer supportingSocial activitiesTransportPractical adviceSafeguardingVolunteeringAvailable To: Adults and older peopleCoverage: NationalCambridge CityEast CambridgeshireFenlandHuntingdonshireSouth CambridgeshirePeterboroughNorfolk