On this page you can find examples of how we have responded to carer voice and involvement.
| You said… | We did… |
| You told us the COVID-19 pandemic has had a big effect on your mental health.
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We sourced more funding to increase our Listening Ear support and introduced a new counselling service.
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| That you would rather more staff were available on the Norfolk advice line during the week.
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We changed our advice line from seven day to six days a week so that more staff are available when carers are looking for support.
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| You said that when the person you care for passes away, you don’t want to miss out on friendships with carers you had built.
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We have made our hubs and activities available to both carers and bereaved carers.
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| That you were looking for something to evidence that you are a carer when challenged or asked to show you have a carer role.
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We changed our “What If?” card into a dual-purpose carer card.
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